Last updated: 02/09/25

 

At Merchable, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

• Personal details: name, email address, phone number, billing/shipping address.

• Account information: if you register for a creator or business account.

• Order details: products purchased, payment information (processed securely by third-party providers), and transaction history.

• Technical data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

 

 

 

 

2. How We Use Your Information

 

 

We process your information for purposes including:

 

• To provide and deliver our services (bulk production and print-on-demand).

• To process payments and fulfil orders.

• To manage customer accounts and provide support.

• To communicate with you about orders, updates, and new services.

• To improve our website, services, and user experience.

• To comply with legal obligations (e.g., tax, fraud prevention).

 

 

 

 

3. Sharing Your Information

 

 

We do not sell your personal data. However, we may share it with:

 

• Service providers: fulfilment partners, couriers, payment processors, and IT/hosting providers.

• Business partners: where creators use our platform to sell to their customers.

• Legal authorities: if required by law or to protect our rights.

 

 

 

 

4. Cookies and Tracking

 

 

We use cookies and similar technologies to:

 

• Enable site functionality.

• Analyse traffic and usage patterns.

• Provide a personalised browsing experience.

  You can adjust your cookie preferences in your browser settings.

 

 

 

 

5. Data Retention

 

 

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

 

 

 

6. Your Rights (GDPR & UK GDPR)

 

 

If you are based in the UK or EU, you have the right to:

 

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict processing of your data.

• Request a copy of your data in a portable format.

• Withdraw consent at any time where processing is based on consent.

 

 

To exercise your rights, please contact us at [insert contact email].

 

 

 

7. Data Security

 

 

We take reasonable measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

 

 

 

8. Children’s Privacy

 

 

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children.

 

 

 

9. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

 

 

10. Contact Us

 

 

If you have questions or concerns about this Privacy Policy, please contact us at:

 

Merchable

Email: Luca@merchableagency.com